Terms of service

Purpose

TechnoDep LLC provides remote IT support and computer repair over video call, as well as design and development of websites and applications.

Booking a support session

Every session is preceded by contact through the form on this site. A prior diagnosis determines the appropriate service. Payment and booking instructions are sent after that diagnosis.

The prices shown on the Services page cover one hour of video support for the service concerned. Any additional work is agreed beforehand.

Development work

Web and application development is provided exclusively on a quoted basis. The quote sets out the scope, the schedule and the price, and binds both parties once accepted in writing.

Customer obligations

The customer must have a sufficient internet connection, a working device, and the administrator rights needed on it.

The customer is advised to back up their data before any session. TechnoDep LLC can assist with that backup on request.

Limits of remote service

Some hardware faults cannot be resolved remotely. Where the diagnosis shows that physical intervention is required, the remote service stops and the customer is informed.

Right of withdrawal

Where the customer is a consumer with a right of withdrawal, that right is exercised under the applicable regulation. A customer who asks for immediate performance before the withdrawal period ends acknowledges that the right lapses once the service has been fully performed.

Liability

TechnoDep LLC is bound by an obligation of means. Its liability cannot exceed the amount of the service concerned and does not cover the loss of data the customer had not backed up beforehand.

Complaints

Any complaint is sent through the contact form on this site. We acknowledge receipt and reply as quickly as we can.