Your data
Privacy policy
This policy explains what personal data TechnoDep LLC collects through technodepannage.com, why it is collected, how long it is kept, and what your rights are.
Data controller
TechnoDep LLC, publisher of technodepannage.com, is the controller for the processing described below. You can reach it through the contact form for any question about your data.
Data we collect
Contact form: name, email address, subject and message content. This is the information you type yourself.
Technical data: when the form is submitted, a technical fingerprint of the request (IP address, timestamp) is processed temporarily to limit automated submissions and abuse.
We set no advertising cookies and we sell no data.
Purposes and legal bases
Answering your request and, where relevant, preparing a quote or a support session — legal basis: pre-contractual steps taken at your request.
Keeping the form secure and preventing automated submissions — legal basis: the publisher's legitimate interest in protecting its service.
Recipients
Messages are delivered to TechnoDep LLC's internal inbox and are only accessible to the people who handle enquiries.
Technical providers act as processors for hosting the site and delivering email. They act on instruction and do not use your data for their own purposes.
Retention
Messages received through the form are kept for as long as needed to handle the request, then for a maximum of three years from the last contact for follow-up purposes.
The technical data used for rate limiting is kept for a few minutes only.
Your rights
You have the right to access, rectify, erase, restrict and object to the processing of your data, as well as a right to portability where it applies.
To exercise these rights, send your request through the contact form with the subject « Personal data ». We reply within one month.
If you live in the European Union, you may lodge a complaint with the data protection authority in your country.
Security
The site is served over HTTPS. Remote support sessions run through encrypted tools, and no copy of your files is kept after the session unless you explicitly ask for one.
Cookies
The site runs without advertising or tracking cookies. Only mechanisms strictly necessary to operate the site and protect the form against bots may be used.